Refund policy

Return & Refund Policy

At KUANGYE, your satisfaction is our priority. Every pair of glasses is carefully inspected before shipment to ensure it meets our quality standards. If you experience any issue with your order, we’ll do our best to make it right.

🕐 1. 10-Day Satisfaction Guarantee

You may request a return within 10 days of receiving your order.

To qualify for a return:

  • The item must be in its original condition.
  • Glasses may be tried on but must not show signs of wear, scratches, damage, or modification.
  • All original packaging and accessories must be included.
  • Proof of purchase (order number or receipt) is required.

Please contact us at kyglassessh@gmail.com before returning any item.

Returns sent without prior authorization will not be accepted.

🚚 2. Shipping & Return Policy

We proudly offer free standard shipping on eligible orders.

If we made a mistake

If you receive:

  • A damaged product
  • A defective item
  • The wrong item

Please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • A photo of the outer package
  • A photo of the shipping label
  • Clear photos of the product

After review, we will provide the most appropriate solution, including:

  • A free replacement
  • A partial refund
  • A full refund

In many cases, you will not be required to return the original item.

If you changed your mind

If you wish to return an item because you no longer want it, ordered the wrong style, or changed your mind:

  • The item must meet our return conditions.
  • Return shipping costs are the customer’s responsibility.
  • Original shipping charges (if any) are non-refundable.

💰 3. Refunds

Once your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time before the refund appears in your account.

🔄 4. Exchanges

We currently do not offer direct exchanges.

If you would like another style or color, simply place a new order after your return request has been completed.

❌ 5. Non-Returnable Items

The following items cannot be returned:

  • Products showing signs of use beyond normal try-on
  • Items with scratches or damage caused after delivery
  • Customized or personalized products
  • Gift cards

💬 6. Contact Us

If you have any questions about your order, returns, refunds, or replacements, we’re always happy to help.

📧 Email: kyglassessh@gmail.com

We aim to respond within 24 business hours.

❤️ Our Commitment

At KUANGYE, we believe buying glasses online should be simple and worry-free.

If there’s ever a problem with your order, our team will work with you to find a fair and satisfactory solution.